Frequently Asked Questions

Frequently Asked Questions

Shipping

How long does shipping take?
Most orders are delivered within 7–14 business days. Delivery times may vary depending on your location and the supplier.

Do you ship Australia-wide?
Yes! We ship to all states and territories across Australia.

How can I track my order?
Once your order has been dispatched, you'll receive a tracking number via email. You can use this to track your delivery online.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for items that are unused and in their original condition. Please contact us to initiate a return.

What if my item arrives damaged or faulty?
We're sorry to hear that! Please contact us within 7 days of receiving your order with photos of the damage and we'll arrange a replacement or refund.

Orders & Payments

What payment methods do you accept?
We accept all major credit and debit cards, as well as other payment options available at checkout.

Can I change or cancel my order?
Orders can be changed or cancelled within 24 hours of being placed. Please contact us as soon as possible if you need to make changes.

Products

Are your products good quality?
We carefully select our products from trusted suppliers to ensure quality. If you're ever unhappy with a product, please reach out and we'll make it right.

Do you restock sold-out items?
Restocking depends on supplier availability. If an item you love is out of stock, feel free to contact us and we'll let you know if it's coming back.

Contact Us

How do I get in touch?
You can reach us via our Contact page. We aim to respond to all enquiries within 1–2 business days.